This is the privacy notice of Pest Pure Solutions
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.
In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.
This notice applies to personal data collected through our website and through social media platforms.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Personal data we process
- How we obtain personal data
The information we process about you includes information:
- you have directly provided to us
- that we gather from third party databases and service providers
- as a result of monitoring how you use our website or our services
- Types of personal data we collect directly
When you use our website, our services or buy from us, [for example, when you purchase a service] we ask you to provide personal data. This can be categorised into the following groups:
- personal identifiers, such as first and last names, title and date of birth
- contact information, such as email address, telephone number and postal addresses for billing, delivery and communication
- payment information, such as a debit or credit card number and expiry date and bank account details
- records of communication between us including messages sent through our website, email messages and telephone conversations
- marketing preferences that tell me what types of marketing you would like to receive
- Types of personal data we collect from third parties
we confirm some of the information you provide to me directly using data from other sources. we also add to the information we hold about you, sometimes to remove the need for you to provide it to me and sometimes in order to be able to assess the quality of the services you offer.
The additional information we collect can be categorised as follows:
- information that confirms identity
- information that confirms contact information
- Types of personal data we collect from our use of our services
By using our website and our services, we process:
- information you contribute to our community, including reviews
- your replies to polls and surveys
- technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, our browser type and version and your device’s operating system
- usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages
- transaction information that includes the details of the products services you have bought from us and payments made to us for those services
- our preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to our use of our services.
- Our use of aggregated information
We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from our personal data but is not considered as such in law because it does not reveal our identity.
For example, we may aggregate usage information to assess whether a feature of our website is useful.
However, if we combine or connect aggregated information with our personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.
- Special personal data
We do not collect any special personal data about you.
- If you do not provide personal data we need
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract.
In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
The bases on which we process information about you
The law requires me to determine under which of six defined bases we process different categories of our personal data, and to notify you of the basis for each category.
If a basis on which we process our personal data is no longer relevant then we shall immediately stop processing our data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process our information.
- Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including information about our products and services, you provide your consent to us to process information that may be personal data.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website.
We continue to process our information on this basis until you withdraw our consent or it can be reasonably assumed that our consent no longer exists.
We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether or not to process your personal data, the withdrawal of your consent does not necessarily prevent me from continuing to process it. The law may allow me to continue to process our personal data, provided that there is another basis on which we may do so. For example, we may have a legal obligation to do so.
- Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal data.
- Information we process to protect vital interests
In situations where processing personal information is necessary to protect someone’s life, where consent is unable to be given and where other lawful bases are not appropriate, we may process personal information on the basis of vital interests.
For example, we may inform relevant organisations if we have a safeguarding concern about a vulnerable person.
How and when we process our personal data
- Your personal data is not shared
We do not share or disclose to a third party, any information collected through our website.
- Information you provide
Our website and social media pages allow you to post information with a view to that information being read, copied, downloaded, or used by other people.
In posting personal data, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
- Information obtained from third parties
Although we do not disclose our personal data to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from our personal data from third parties whose services we use.
No such information is personally identifiable to you.
Use of information we collect through automated systems
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date.
They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing our preferences to be remembered.
They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to our browsing history.
Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close our browser. Others last indefinitely until you delete them.
Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate.
The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.
- to track how you use our website
- Personal identifiers from our browsing activity
We record information such as your geographical location, our Internet service provider and our IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
We do not provide our personal data to advertisers or to third-party re-marketing service providers.
- Your rights
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of our personal data.
We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
- Use of our services by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian.
We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
- Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to our browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in our browser’s URL bar or toolbar.
- Delivery of services using third party communication software
With your consent, we may communicate using software provided by a third party such as Facebook.
Such methods of communication should secure our personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.
If you have any concerns about using a particular software for communication, please tell us.
- Data may be processed outside the European Union
Our websites are hosted in Ireland
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within Ireland or any other country could be processed outside the European Union.
We use the following safeguards with respect to data transferred outside the European Union:
- the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
- the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority.
- we comply with a code of conduct approved by a supervisory authority.
- we are certified under an approved certification mechanism as provided for in the Act.
- both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority relating to protection of our
- Control over our own information
It is important that the personal data we hold about you is accurate and up to date. Please inform me if our personal data changes.
At any time, you may contact us to request that we provide you with the personal data we hold about you.
When we receive any request to access, edit or delete personal data we first take reasonable steps to verify our identity before granting you access or otherwise taking any action. This is important to safeguard our information.
Please be aware that we are not obliged by law to provide you with all personal data we hold about you, and that if we do provide you with information, the law allows me to charge for such provision if doing so incurs costs for us. After receiving our request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish me to remove personally identifiable information from our website, you should contact me to make our request.
This may limit the service we can provide to you.
We remind you that we are not obliged by law to delete our personal data or to stop processing it simply because you do not consent to me doing so. While having our consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.
- Communicating with us
When you contact us, whether by telephone, through our website or by email, we collect the data you have given to me in order to reply with the information you need.
We record our request and our reply in order to increase the efficiency of our organisation.
We may keep personally identifiable information associated with our message, such as our name and email address so as to be able to track our communications with you to provide a high quality service.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
If you are in any way dissatisfied about how we process our personal data, you have a right to lodge a complaint with the Data Protection Commission (DPC). This can be done at https://www.dataprotection.ie/docs/complaints/1592.htm. We would, however, appreciate the opportunity to talk to you about your concern before you approach the DPC.
- Retention period
Except as otherwise mentioned in this privacy notice, we keep our personal data only for as long as required by us:
- to provide you with the services you have requested
- to comply with other law, including for the period demanded by our tax authorities
- to support a claim or defence in court
- Compliance with the law
We shall update this privacy notice from time to time as necessary.
Dated 22nd May 2022